Thanks for your answer. I am using that portal and when I click on history it shows this
I would appreciate it if you could give me the new portal to try.
Lack of service from Microsoft
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Lou Rodriquez
0
Reputation points
I have a life-time service agreement with Microsoft but am not able to receive responses to service requests. I submitted a service request on 24th June at approx 1pm and another this morning at 9am but have still not received any contact. How can I ensure that I can get reasonable service I am contracted for?
Microsoft 365 and Office | Development | Microsoft 365 App Publishing
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Dennis Langenberg 5 Reputation points2025-06-25T12:36:25.8533333+00:00 Usually you would at least get an Service-Engineer assigned quite quickly. I'm assuming you are using the Admin portal to submit request or are you using https://serviceshub.microsoft.com/home This portal has been renewed and might be preventing you from getting through if you do not use the new portal.
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