Azure express route private peering issue

Harinath Gorthy 20 Reputation points
2025-06-24T04:10:44.12+00:00

Resource Id: /subscriptions/XXXXXXXXXXXXXXX/resourceGroups/minitazuremigration/

providers/Microsoft.Network/expressRouteCircuits/AusEast-

ExpressRoute

Resource Name: AusEast-ExpressRoute

Resource Type: ExpressRoute circuit

Location: australiaeast

Availability Status: undefined (Unplanned)

Title: Unavailable

Summary: The platform has detected that at least 1 or more peerings are completely down

on your ExpressRoute circuit, which is causing complete connectivity loss.

Recommended Actions: 1. Please check peering configurations

  1. Please click the Metrics blade and select the BgpAvailability/

ArpAvailability metric to determine, which BGP peer and which device(s) are not

currently healthy.

  1. If you're experiencing issues you believe are caused by Azure, contact support

Timespan: 06/24/2025 12:14:42 (GMT+10)

Azure ExpressRoute
Azure ExpressRoute
An Azure service that provides private connections between Azure datacenters and infrastructure, either on premises or in a colocation environment.
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Accepted answer
  1. G Sree Vidya 4,005 Reputation points Microsoft External Staff Moderator
    2025-06-25T05:38:23.8366667+00:00

    Hi Harinath Gorthy

    Thank you for reaching out via private message.

    We recommended that you review the ARP, and you have confirmed the details.

    If all ARP Availability values are zero, that strongly suggests that Azure is not receiving any ARP replies from your on-premises router or NVA.

    https://learn.microsoft.com/en-us/azure/azure-monitor/platform/monitor-azure-resource#monitoring-data-from-azure-resources

    https://learn.microsoft.com/en-us/azure/expressroute/monitor-expressroute#sample-kusto-queries sharing sample query to check the ARP metric

    AzureMetrics

    | where MetricName == "ArpAvailability"

    | summarize by Average, bin(TimeGenerated, 5m), Resource

    | render timechart

    Based on this, we suggested checking with your on-premises team.

    If the issue persists and you have a support plan, please submit a support ticket for further investigation and share the SR# with us.

    https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

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