IT Professional ( Service & Support)

That's a smart and timely career move - endpoint management and Microsoft Intune are in high demand as organizations continue to modernize device and application management. Here's what I'd suggest:

1. Foundational knowledge (if not already covered)

Since you already work in IT service and support, you may already have a lot of this under your belt, but make sure you are confident in:

• Microsoft 365 fundamentals
• Entra ID basics
• Windows 11 administration
• Basic networking and security principles

You might want to consider getting Microsoft Certified: Microsoft 365 Certified: Fundamentals (MS-900)

2. Core certification path for Intune & Endpoint Management

Microsoft Certified: Endpoint Administrator Associate (Exam MD-102) covers: Intune, Microsoft Endpoint Manager, Windows 11 configuration, app deployment, compliance policies, Autopilot, co-management (ECM + Intune), Conditional Access. This corresponds to MD-102: Endpoint Administrator Study Guide

3. Advanced and complementary skills

• Microsoft Certified: Identity and Access Administrator Associate (SC-300) focuses on Entra ID, Conditional Access, and Identity governance.
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) deals at a high level with Microsoft’s security and compliance ecosystem.

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hth

Marcin