Unable to see saved passwords in Wallet

Question

Unable to see saved passwords in Wallet

Lawrence Long 0

When I open Passwords in Microsoft Wallet and try to see a saved password, a dialog box pops up and asked me to enter my Microsoft password. When I enter my password, another dialog box pops up and states I have the wrong username or password. There is no screen for username, and I am using the correct password. I have tried to change my password but am still unable to log in to see my saved passwords.

4 answers

Your answer

Answer 1

G225 - MVP 2009-2020 26,160 Volunteer Moderator

Clear the browser cache and reconnect.

Try using private browsing or a different browser.

Check if there are multiple connected Microsoft accounts that could cause a conflict.

Test from another device.

Answer 2

Hello Lawrence,

Here's what's likely happening:

Migration Issues: Microsoft has been transitioning password management from Wallet and Authenticator to Edge's built-in Password Manager. Many users have reported that saved passwords either disappeared or became inaccessible after this migration.
Authentication Confusion: The dialog asking for your Microsoft password may be referencing a local Windows account password or a PIN, especially if your device uses Windows Hello or has multiple Microsoft accounts signed in.
Authenticator Changes: Microsoft Authenticator is dropping password autofill support entirely by August 2025. If you previously used Authenticator to manage passwords, they may no longer be accessible unless synced to Edge.

Recommended Steps to Resolve:

Check for Multiple Accounts:
- Go to Settings > Accounts > Email & accounts on your Windows device.
- Ensure you're signed in with the correct Microsoft account—the one you expect to hold your saved passwords.
Use Edge Beta:
- Download https://aka.ms/EdgeInsider and sign in.
Clear Cache and Try Again:
- Clear your browser cache.
- Try accessing Wallet in a private/incognito window or a different browser.
Check for Conflicting Credentials:
- If you're prompted for a password but no username field appears, it may be using cached credentials or a local account. Try setting up a PIN via Settings > Accounts > Sign-in options and use that for verification.

Damien Pham (WICLOUD CORPORATION) 405 Reputation points Microsoft External Staff

2025-07-21T09:39:21.8466667+00:00

Hello,

I hope this answer help, comment below if you have any questions.
Damien Pham (WICLOUD CORPORATION) 405 Reputation points Microsoft External Staff

2025-08-11T09:46:57.81+00:00

Hello Lawrence Long,

I hope everything is going smoothly for you! It’s been a little while since we last connected, so I wanted to check in and make sure everything worked out as expected. If you run into any challenges or need further help, I’d be happy to jump back in anytime. Wishing you continued success and looking forward to hearing from you when you’re ready!

Answer 3

Lawrence Long 0

Still can not access passwords. I bought a new computer with Windows 11. I’m trying to manually access all my accounts. Although I can not access my passwords on my old computer, can I delete Wallet from that computer so no one else will be able to access them when I despise of that computer?

Damien Pham (WICLOUD CORPORATION) 405 Reputation points Microsoft External Staff

2025-08-12T02:32:54.66+00:00
Hello Lawrence Long,

Here is how you can delete Edge Wallet from your old computer:

Open Edge > Click the three-dot menu > Settings

Go to Privacy, search, and services

Under Clear browsing data, click Choose what to clear

Select Passwords and set the time range to All time, then click Clear now

Important: Before clearing, disable sync in Edge:

Go to Settings > Profiles > Sync

Turn off Password sync to prevent deletion from other devices

Answer 4

Lawrence Long 0

You’re asking the same questions. I need to delete Wallet from my old computer now.

Lawrence Long 0 Reputation points

2025-08-12T03:37:14.6+00:00

I have a new computer now with Windows 11. Some of my passwords transferred over to my new computer, and I am now able to access my passwords in Wallet. If I delete Wallet now, will I loose the passwords that I had saved in Windows 10?
Damien Pham (WICLOUD CORPORATION) 405 Reputation points Microsoft External Staff

2025-08-12T04:00:00.3266667+00:00
Hello Lawrence Long,

As long as you have sync disabled, deleting Microsoft Wallet password from your old device will not affect your new one, you can follow these steps:

Turn off password sync first

On the device where you want to delete:

Open Microsoft Edge.

Click ⋯ (menu) → Settings.

Go to Profiles → Sync.

Toggle Passwords → Off. (If you also want to delete payment cards locally, turn Payment info → Off too.)

Turning off sync here means future changes won’t propagate to your other devices.

Optional — Pause all sync

If you want to be extra sure, you can toggle Sync (top of that page) to Off entirely.

Delete the password locally

Go to Settings → Profiles → Passwords.

Find the entry you want to delete.

Click the ⋯ next to it → Delete.

Or use clear browsing data -> choose password, select all time range -> clear now

Keep it local

After deletion, do not turn password sync back on unless you’re okay with this change syncing to the cloud (and thus removing it from other devices). You can still leave sync off permanently for passwords but keep it on for other data like history, bookmarks, etc.
Additionally, if you want to prevent access from your old device, I suggest you sign out completely from your old device.

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Unable to see saved passwords in Wallet

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