Dear Omer Yanay,
Thank you for reaching out. I understand you're seeing the message:
"Account has been locked. Contact your support person to unlock it, then try again."
This typically occurs when Microsoft detects unusual activity or multiple failed login attempts. Since you're using a personal Microsoft account and don’t have access to an IT support team, here are steps you can follow to unlock your account:
- Go to the Microsoft Account Recovery Page:
https://account.live.com/password/reset
- Choose “I think someone else is using my Microsoft account” and follow the prompts to verify your identity.
- If you're unable to reset your password or unlock the account through that page, please visit:
https://support.microsoft.com/account-recovery
- You may be asked to provide:
- The email address associated with your account
- A backup email or phone number (if previously set up)
- Any recent activity or details to confirm ownership
If you continue to experience issues, you can also contact Microsoft Support directly:
https://support.microsoft.com/contactus
Please let me know once you've tried these steps or if you need further assistance.
Best regards,
Domic Vo