Error Code: 399287

Question

Error Code: 399287

Haqi 40

Dear Microsoft Support Team,

Kindly need your Assistant to solving my problem :

Issue with Call/Text authentication (Error Code: 399287)

Error Code: 399287

Request Id: e417a495-1604-421a-a230-db4190733200

Correlation Id: cea749fb-c9f5-4972-8573-5249890290c0

Timestamp: 2025-06-04T07:28:25Z

User's image

Anonymous

2025-06-06T17:24:20.9733333+00:00

Hello @Haqi

You are facing this issue because your account has been blocked for MFA due to a bad reputation. To unblock MFA, we need to contact our engineering team to remove the bad reputation from your account.

Tenant ID

Tenant Name

User Principal name (UPN) of Your affected account.

share the required information via private message.so we can proceed further.
Anonymous

2025-06-09T18:50:21.1+00:00

Hello @Haqi

Did you get a chance to see my previous comment? Please feel free to reach out if you have any further questions
Haqi 40 Reputation points

2025-06-10T01:33:06.7+00:00

Hello @Anonymous

I had sent the detail on the messaging, hopefully you can resolve the problem.

Thank You
Yannick Michon 0 Reputation points

2025-06-11T13:37:33.9166667+00:00

Dear Microsoft Support Team,

I'm facing the same issue with one of my organisation user

can I send you the same information (tenant id, etc) to remove this "bad reputation" ?

thks,
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Saber Ezbiri 0 Reputation points

2025-06-13T14:09:14.31+00:00

@Anonymous PLS HELP I HAVE THE SAME ISSUE
Saber Ezbiri 0 Reputation points

2025-06-13T15:45:32.9433333+00:00

@rachak alaeddine did they help you ?

Accepted answer

1 additional answer

Your answer

Anonymous

2025-06-06T17:24:20.9733333+00:00

Hello @Haqi

You are facing this issue because your account has been blocked for MFA due to a bad reputation. To unblock MFA, we need to contact our engineering team to remove the bad reputation from your account.

Tenant ID

Tenant Name

User Principal name (UPN) of Your affected account.

share the required information via private message.so we can proceed further.
Anonymous

2025-06-09T18:50:21.1+00:00

Hello @Haqi

Did you get a chance to see my previous comment? Please feel free to reach out if you have any further questions
Haqi 40 Reputation points

2025-06-10T01:33:06.7+00:00

Hello @Anonymous

I had sent the detail on the messaging, hopefully you can resolve the problem.

Thank You
Yannick Michon 0 Reputation points

2025-06-11T13:37:33.9166667+00:00

Dear Microsoft Support Team,

I'm facing the same issue with one of my organisation user

can I send you the same information (tenant id, etc) to remove this "bad reputation" ?

thks,
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Saber Ezbiri 0 Reputation points

2025-06-13T14:09:14.31+00:00

@Anonymous PLS HELP I HAVE THE SAME ISSUE
Saber Ezbiri 0 Reputation points

2025-06-13T15:45:32.9433333+00:00

@rachak alaeddine did they help you ?

Answer 1

@Haqi

As you were initially unable to log in to the tenant, we collected the necessary information from you and shared it with our internal team.

After reviewing and processing those details, you were successfully able to log in to the tenant.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If this answer was helpful, please click "Accept Answer" and consider upvoting it. If you have any additional questions about this response, feel free to click "Comment".

Answer 2

Dear Microsoft Support Team,

Kindly need your Assistant to solving my problem :

Troubleshooting details

If you contact your administrator, send this info to them.

Copy info to clipboard

Error Code: 399287

Request Id: ebb8ddbc-d560-4f84-bcbc-e649c9dd0e00

Correlation Id: 5f66056b-279d-4aca-aff2-494261c96bc1

Timestamp: 2025-08-13T02:27:37Z

Flag sign-in errors for review: Disable flagging

If you plan on getting help for this problem, enable flagging and try to reproduce the error within 20 minutes. Flagged events make diagnostics available and are raised to admin attention.

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Error Code: 399287

1 additional answer

Your answer