How can I troubleshoot remote PC freezing over RDP when reconnecting to a terminated session

David B 10 Reputation points
2025-04-22T15:57:30.2533333+00:00

I am seeing more and more users having issues RDP issues as we move all Windows 10 PCs to Windows 11 over a VPN connection. For a growing number of users, if they X out of an RDP session, then try to reconnect, the remote PC freezes at login. A reboot is required and then they can access again. Reading lots of articles about other folks having similar issues but no clear reason why or how to fix. Seems Microsoft is aware but... here we are. Any help to troubleshoot and fix would be greatly appreciated.

Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services
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  1. Finn Dang 460 Reputation points Independent Advisor
    2025-08-06T19:49:26.62+00:00

    Hi David,

    I’m really sorry you’re still running into freezes when you try to reconnect - that must be frustrating, especially in the middle of a busy workday. Let’s see if we can smooth this out without having to reboot every time.

    In my experience, the most reliable fix is to force RDP to use TCP only instead of its default UDP channel (which can stall on some VPN links). You can either flip on the “Turn Off UDP On Client” policy in Group Policy or add a single registry entry (HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server\Client\fClientDisableUDP = 1). Once that’s done, reboot the client one time and test a quick connect > close (X) > reconnect cycle.

    Another common culprit is network adapter offloads. If your NIC drivers are out of date - or if offloading features like Large Send Offload and checksum offload are enabled - the RDP stream can hiccup. Updating to the latest driver and disabling those offloads in Device Manager often makes a big difference.

    Finally, try simplifying the graphics path by turning off persistent bitmap caching and hardware (RemoteFX) encoding on the client. It may feel like removing “helpful” features, but in stubborn cases it keeps the session from locking up.

    I hope this helps.
    Finn Dang

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