Access to Azure Face API denied – What steps must an unmanaged customer follow?

Question

Access to Azure Face API denied – What steps must an unmanaged customer follow?

Javier J Linares M 0

Hello,

We are a Microsoft Partner and CSP for a customer trying to access Azure Face API, but the request was denied because their tenant is currently classified as unmanaged.

The customer already:

Completed the Limited Access request form,

Sent the required domain verification document,

And followed the steps mentioned in the documentation.

However, Microsoft Support closed the case stating that only managed customers are eligible for access.

We are not developing the solution (another provider is in charge), but we are the CSP and want to support the client, especially since enabling this API would lead to Azure consumption.

Our main question:

What exact steps must the customer follow to become eligible and obtain access to Face API?

Can they upgrade to a Microsoft 365 SKU?

Can their current provider submit the request instead?

Is there any formal path to move from unmanaged to managed status?

Any official guidance or reference on how to move forward would be greatly appreciated.

Thank you in advance

Saideep Anchuri 9,510 Reputation points Moderator

2025-04-16T18:10:50.3633333+00:00
Hi Javier J Linares M

To access the Azure Face API, the customer must be classified as a managed customer, which means they need to be working directly with Microsoft account teams.

Here are the steps:

Engage with Microsoft Account Teams: The customer should establish a relationship with a Microsoft account team, as access to the Face API is only available to those managed by Microsoft.

Submit a New Limited Access Request: If the customer has already submitted a Limited Access request form, they may need to ensure that it is done in collaboration with their Microsoft account team.

Domain Verification: Ensure that the domain verification document is correctly submitted and verified as part of the process.

Review Use Cases: The customer must select their desired use case for the Face API during the registration process, as only certain use cases are allowed.

Periodic Reverification: Be prepared for Microsoft to require periodic reverification of the information provided.

Kindly refer below link: limited-access

Thank You
Saideep Anchuri 9,510 Reputation points Moderator

2025-04-17T17:08:22.34+00:00

Hi Javier J Linares M

Following up to see if the above answer was helpful.

Thank You.
Saideep Anchuri 9,510 Reputation points Moderator

2025-04-18T16:18:06.8066667+00:00

Hi Javier J Linares M

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet.

Thank You.
Javier J Linares M 0 Reputation points

2025-04-21T15:29:52.8666667+00:00

Hi Saideep,

Thank you very much for your detailed response and your follow-up.

Your explanation clarified the situation. We’ve already informed the customer that access to Face API is only possible if they are managed by a Microsoft account team, and that any Limited Access request must be submitted through that channel.

We appreciate your support
This helped us a lot to guide the customer properly.

Best regards,
Javier J Linares
MAS Analytics
Saideep Anchuri 9,510 Reputation points Moderator

2025-04-21T15:33:07.26+00:00

Hi Javier J Linares M

Thanks for your patience, from the above conversation so that we can convert it to answer. Then, if you could Accept Answer and Upvote it for the benefit of community, it will be helpful to others.

Thank you

Your answer

Saideep Anchuri 9,510 Reputation points Moderator

2025-04-16T18:10:50.3633333+00:00

Hi Javier J Linares M

To access the Azure Face API, the customer must be classified as a managed customer, which means they need to be working directly with Microsoft account teams.

Here are the steps:

Engage with Microsoft Account Teams: The customer should establish a relationship with a Microsoft account team, as access to the Face API is only available to those managed by Microsoft.

Submit a New Limited Access Request: If the customer has already submitted a Limited Access request form, they may need to ensure that it is done in collaboration with their Microsoft account team.

Domain Verification: Ensure that the domain verification document is correctly submitted and verified as part of the process.

Review Use Cases: The customer must select their desired use case for the Face API during the registration process, as only certain use cases are allowed.

Periodic Reverification: Be prepared for Microsoft to require periodic reverification of the information provided.

Kindly refer below link: limited-access

Thank You
Saideep Anchuri 9,510 Reputation points Moderator

2025-04-17T17:08:22.34+00:00

Hi Javier J Linares M

Following up to see if the above answer was helpful.

Thank You.
Saideep Anchuri 9,510 Reputation points Moderator

2025-04-18T16:18:06.8066667+00:00

Hi Javier J Linares M

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet.

Thank You.
Javier J Linares M 0 Reputation points

2025-04-21T15:29:52.8666667+00:00

Hi Saideep,

Thank you very much for your detailed response and your follow-up.

Your explanation clarified the situation. We’ve already informed the customer that access to Face API is only possible if they are managed by a Microsoft account team, and that any Limited Access request must be submitted through that channel.

We appreciate your support
This helped us a lot to guide the customer properly.

Best regards,
Javier J Linares
MAS Analytics
Saideep Anchuri 9,510 Reputation points Moderator

2025-04-21T15:33:07.26+00:00

Hi Javier J Linares M

Thanks for your patience, from the above conversation so that we can convert it to answer. Then, if you could Accept Answer and Upvote it for the benefit of community, it will be helpful to others.

Thank you

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Access to Azure Face API denied – What steps must an unmanaged customer follow?

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