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Hello,Recently i have purchased microsoft newsurface pro (11 Edition) windows 11 home copilot with ARM based processor .I installed the forticlient VPN on the device.However,I am unable to establish a connection to the VPN.
Steps taken So Far:
1.Checked my internet connection(works fine).
2.Reinstalled the Forticlient VPN application
3.Verified the VPN credentials and settings
Despite these steps,the issue persists.
Request:
please assist me in troubleshooting the VPN Connectivity issue.Let me Know if additional system logs or information are required to resolve the problem.
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Ensure that FortiClient VPN is allowed through both Private and Public networks of Firewall.
Open Event Viewer Navigate to Windows Logs > System and Application.
Look for entries related to FortiClient or VPN errors.
Try FortiClient Diagnostic Tool from FortiClient.
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I bought a new surface pro 11 for work, which require to connect Forticlient VPN. I tried this and again it rolled back the installation. This has happened multiple times. What else can be done to download and run Fortliclient?
Hi,
Running Fortinet VPN successfully on a Snapdragon processor based device will require the 64-ARM version of the VPN client, it can be found here: https://www.fortinet.com/support/product-downloads
If you installed the default Windows Client, remove it and then check it there is a left over installer in the cache folder (the 7.4.x part might be different)
C:\ProgramData\Applications\Cache\{15C7B361-A0B2-4E79-93E0-868B5000BA3F}\7.4.3.1790\FortiClientVPN.msi
If the file is there remove the FortiClientVPN.msi before you attempt to install the 64-ARM version
Hope this helps,
same issue,rolling back and premature ended
