When will Copilot be available in Shared Mailboxes?

Nick Moesker 30 Reputation points
2024-11-15T08:41:28.8466667+00:00

My customer requires Copilot to be available in Outlook 365 within a shared mailbox, when will it be available? It's currently only available for personal mailboxes

Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Other
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  1. Prasad-MSFT 9,331 Reputation points Microsoft External Staff Moderator
    2024-11-15T11:19:03.52+00:00

    Microsoft 365 Copilot is only supported on primary mailboxes that are hosted on Exchange Online. It is not available on a user's archive mailbox, group mailboxes, or shared and delegate mailboxes that they have access to.

    https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-requirements#microsoft-outlook

    There is no specific timeline mentioned for when Copilot will be available for shared mailboxes. However, you can stay updated by subscribing to the RSS feed for any future announcements regarding this feature.

    Thanks, 

    Prasad Das

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    3 people found this answer helpful.
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  2. Breu, Annemarie (RC-US DI XD) 5 Reputation points
    2025-07-22T19:21:44.0533333+00:00

    Are there any news on when Copilot will be available for Shared / Team Mailboxes?

    1 person found this answer helpful.

  3. Castellum 5 Reputation points
    2025-07-18T08:42:14.9133333+00:00

    Two weeks ago Co-Pilot was not available for Microsoft 365 Business Basic users.
    That is the License I currently have.
    Today, when opening my mail Co-Pilot suddenly popped up.
    I realy hope the Shared mailboxes will be added soon as well.

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