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Windows Hello for Business and Windows Admin Center

Taylor Artunian 171 Reputation points
2020-12-09T00:43:55.317+00:00

We have just recently implemented Windows Hello for Business in our domain through Intune/Endpoint Manager and GPO using the key trust model and it seems to be working fine for workstation logons but are having trouble authenticating with our WAC gateway.

When we try to complete the Windows authentication to the gateway using a PIN or other Hello credentials, the authentication fails but using the same account with a password does work. So far, I haven't been able to locate any events on the client, domain controller or gateway server that would further explain what is failing but my assumption is that it is with our Hello setup.

Windows for business | Windows Client for IT Pros | Directory services | Active Directory
Windows for business | Windows Server | User experience | Other
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  1. Hoang Phan0701 75 Reputation points Independent Advisor
    2025-07-31T04:28:31.11+00:00

    Dear Taylor Artunian,

    Thank you for posting your question on Microsoft Q&A.

    My name is Hoang Phan, and I understand that you are having some concern related to Windows Admin Center.

    According to the official Windows Admin Center documentation, Windows Hello for Business is not supported as a user access option.
    You can review the available authentication methods here: User Access Options in Windows Admin Center

    I apologize for any inconvenience this may cause and appreciate your understanding.

    I hope this information proves helpful. Please don’t hesitate to reach out if you need further clarification—I’ll be happy to assist 🙂

    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    Best regards,

    Hoang Phan

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