The tenant admin disabled this bot

Question

The tenant admin disabled this bot

Gonzalo Jovanovich 15

Hello, we are trying to connect a bot that we made to Teams and are facing an error in the teams channel from the Azure control panel that says "The tenant admin disabled this bot". Searching all over google, we applied new policies, blocked the bot, unblocked it, allowed specific users to it, blocked access to those users and allowed them again, added a LOT of permissions through Microsoft Entra ID to the Application, granted those permissions, waited for up to a day for all the changes to take effect, etc. Nothing worked, we still get the same error.
We can chat with the bot through the web chat test from the azure site, but it wont answer on teams, it just marks the message as read.

We tried to upload and use a default template to check if our code was maybe causing it, but we face the same issue even with an untouched and working template as follows:

Teams Toolkit for VSCode->Create new app->Custom Copilot->Basic AI Chatbot->Python->Azure OpenAI->Provide all the necessary keys->Check that the proyect works correctly as-is with the debug local tool->Provision->Deploy->Publish->Approve in Teams

Any help or advise would be extremely appreciated.

Nivedipa-MSFT 3,731 Reputation points Microsoft External Staff Moderator

2024-06-19T06:01:39.0466667+00:00

@Gonzalo Jovanovich - Thanks for reporting your issue. Could you please confirm that the bot is not blocked by any Org-wide policies, especially under "Custom App" and "Third-party apps" settings?
Gonzalo Jovanovich 15 Reputation points

2024-06-19T14:34:06.7366667+00:00

As far as I can see, the app is allowed everywhere. Thank you for your time.
Nivedipa-MSFT 3,731 Reputation points Microsoft External Staff Moderator

2024-06-28T05:53:05.4466667+00:00

@Gonzalo Jovanovich - The error message "The tenant admin disabled this bot" indicates that the bot's functionality in Microsoft Teams is being blocked at the tenant level by the administrator. Ensure that the tenant admin has not disabled the bot at the organizational level. The admin might need to explicitly enable the bot for use within the tenant. You can ask the tenant admin to check the bot's status in the Teams admin center
Gonzalo Jovanovich 15 Reputation points

2024-07-04T15:36:39.5066667+00:00

Okay. Let me know if I can give you any more info to help. Thank you for your time.
Yun Tong 0 Reputation points

2024-09-06T15:48:54.7933333+00:00

Hello! Same issue here. Looking forward to an answer!
maaisde 85 Reputation points

2025-07-15T08:45:04.75+00:00
Hello. I'm here to share my experience on this topic. In my opinion, the error message "The tenant admin disabled this bot" is misleading in many cases.

I've been working intensively with the Azure Bot Service for two years and have already integrated several Teams apps. Sometimes (not always) the following behavior occurs:

The Azure Bot Service resource is created and configured with the appropriate endpoint and Teams Channel activation.

The app credentials are created.

The app credentials are stored in the web app.

An app manifest is created and uploaded to Teams. Either via the Teams app directly or via the Teams Admin Center.

An initial test is carried out using the web chat function within the Azure Bot resource and is successful.

All requests via the Teams app (desktop app/web app) fail with the error message "The tenant admin disabled this bot."

The app is not locked or unlockable in any setting within the Teams Admin Center. Everything is configured correctly. Restarting the Teams app, repairing/resetting the app in Windows Settings, or logging back into the app doesn't help resolve the error.

Solution: After waiting about a business day (approximately 6-10 hours), the error suddenly disappears, and requests via the Teams app are passed through to the bot service.

I've been observing this behavior for two years. If you've had the same experience, please comment on this post.

2 answers

Your answer

Nivedipa-MSFT 3,731 Reputation points Microsoft External Staff Moderator

2024-06-19T06:01:39.0466667+00:00

@Gonzalo Jovanovich - Thanks for reporting your issue. Could you please confirm that the bot is not blocked by any Org-wide policies, especially under "Custom App" and "Third-party apps" settings?
Gonzalo Jovanovich 15 Reputation points

2024-06-19T14:34:06.7366667+00:00

As far as I can see, the app is allowed everywhere. Thank you for your time.
Nivedipa-MSFT 3,731 Reputation points Microsoft External Staff Moderator

2024-06-28T05:53:05.4466667+00:00

@Gonzalo Jovanovich - The error message "The tenant admin disabled this bot" indicates that the bot's functionality in Microsoft Teams is being blocked at the tenant level by the administrator. Ensure that the tenant admin has not disabled the bot at the organizational level. The admin might need to explicitly enable the bot for use within the tenant. You can ask the tenant admin to check the bot's status in the Teams admin center
Gonzalo Jovanovich 15 Reputation points

2024-07-04T15:36:39.5066667+00:00

Okay. Let me know if I can give you any more info to help. Thank you for your time.
Yun Tong 0 Reputation points

2024-09-06T15:48:54.7933333+00:00

Hello! Same issue here. Looking forward to an answer!
maaisde 85 Reputation points

2025-07-15T08:45:04.75+00:00

Hello. I'm here to share my experience on this topic. In my opinion, the error message "The tenant admin disabled this bot" is misleading in many cases.

I've been working intensively with the Azure Bot Service for two years and have already integrated several Teams apps. Sometimes (not always) the following behavior occurs:

The Azure Bot Service resource is created and configured with the appropriate endpoint and Teams Channel activation.

The app credentials are created.

The app credentials are stored in the web app.

An app manifest is created and uploaded to Teams. Either via the Teams app directly or via the Teams Admin Center.

An initial test is carried out using the web chat function within the Azure Bot resource and is successful.

All requests via the Teams app (desktop app/web app) fail with the error message "The tenant admin disabled this bot."

The app is not locked or unlockable in any setting within the Teams Admin Center. Everything is configured correctly. Restarting the Teams app, repairing/resetting the app in Windows Settings, or logging back into the app doesn't help resolve the error.

Solution: After waiting about a business day (approximately 6-10 hours), the error suddenly disappears, and requests via the Teams app are passed through to the bot service.

I've been observing this behavior for two years. If you've had the same experience, please comment on this post.

Answer 1

Nivedipa-MSFT 3,731 Microsoft External Staff Moderator

@Gonzalo Jovanovich - The error message "The tenant admin disabled this bot" indicates that the bot's functionality in Microsoft Teams is being blocked at the tenant level by the administrator.
Ensure that the tenant admin has not disabled the bot at the organizational level. The admin might need to explicitly enable the bot for use within the tenant. You can ask the tenant admin to check the bot's status in the Teams admin center

Answer 2

Fernando Gomes 0

I was facing the same issue here, and the problem was a API Permission in the App in Azure, not the Teams App. In my case, the permission that was causing the problem was Teamwork.Migrate.All. Using this permission with a local Teams app works well, but when publishing to Teams App Store, the bot is blocked. Revoking this permission fix the problem.

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The tenant admin disabled this bot

2 answers

Your answer